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Refund Policy

Our policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We reserve the right to refuse any exchange that does not meet our requirements including signs of wear, smells and smoke.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase such as original packing slip.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection.

Sale items (if applicable)
Unfortunately sale items are final and cannot be retuned.

Exchanges (if applicable)
All items are carefully inspected by J Adrienne Collection before shipping, therefore damaged merchandise is highly and extremely unlikely. Again we do reserve the right to refuse any merchandise that does not match our return policy.

To return your product, you should mail your product to: J Adrienne Collection, PO Box 437751, Chicago IL 60643, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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